Processing of personal data
Privacy Policy regarding the processing of personal data
We consider ensuring the right to the protection of personal data as a fundamental commitment of Industry Transilvan, therefore we will dedicate all necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"), as well as with any other legislation applicable on the territory of Romania. As one of the key principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when you interact with us about products and services. including through our website.
We reserve the right to periodically update and modify this Privacy Policy to reflect any changes to the way we process your personal data or any changes to legal requirements. In the event of any such changes, we will display the modified version of the Privacy Policy on our website, for which reason please check the contents of this Privacy Policy periodically.
Who we are and how you can contact us
We are INDUSTRY TRANSILVAN SRL, a legal entity of Romanian nationality, having its registered office in Harghita County, Gheorgheni Municipality, Str. Tatarului Nr. 156-158, with serial number in the Trade Register J19 / 651/1991, unique fiscal registration code RO529690 (hereinafter "Transylvanian" or "new"). For the purposes of data protection law, we are the operator when we process your personal data.
As we are always open to find out your opinions, as well as to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact us at the e-mail address comenzi@transilvan.ro or by mail or courier at Str. Tatar no. 156-158, Gheorgheni, Harghita County, with the mention: for the attention of the Data Protection Officer.
What categories of personal data do we process
We generally collect your personal data directly from you so that you have control over the type of information you provide to us. For example, we receive information from you. When you create an account on the Industry Transilvan page, you send us: e-mail address, name and surname. Within your personal page (My Account) you can add additional information, such as: mobile phone number, landline number, date of birth, delivery addresses.
When you place an order, you provide us with information such as: the desired product, name and surname, delivery address, billing details, payment method, phone number, bank card details, etc.
On our website we can store and collect information in cookies and similar technologies, according to the Cookies Policy.
We do not collect or otherwise process sensitive data, included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data on minors under the age of 16.
What are the purposes and grounds of processing
We will use your personal data for the following purposes:
To provide the services of Industry Transilvan to your benefit.
This general purpose may include, as appropriate, the following:
a) Creation and administration of the account within the Transylvanian Industry platform;
b) Order processing, including taking over, validating, shipping and invoicing;
c) Resolving cancellations or problems of any kind related to an order, the goods or services purchased;
d) Returning the products according to the legal provisions;
e) Reimbursement of the value of the products according to the legal provisions;
f) Providing support services, including providing answers to your questions about Transilvan Industry orders or goods.
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between Industry Transilvan and you. Also, certain processing subject to these purposes is required by applicable law, including tax and accounting law.
In order to defend our legitimate interests, there may be situations in which we use or transmit information to protect our rights and business. These may include:
- Measures to protect the website and users of the Industry Transilvan platform against cyber attacks:
- Measures to prevent and detect fraudulent attempts, including the transmission of information to the competent public authorities;
- Measures to manage various other risks.
The general basis of these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.
Also, in certain cases we base the processing on legal provisions such as the obligation to ensure the protection of goods and values provided by the applicable legislation in this matter.
As long as we keep your personal data
As a general rule, we will store your personal data as long as you have an account on our platform. You may ask us to delete certain information or close your account at any time, and we will respond to such requests, subject to the retention of certain information, including after closing your account, where required by applicable law or our legitimate interests.
To whom we transmit your personal data
Where applicable, we may transmit or provide access to certain personal data of yours to the following categories of recipients:
- courier service providers;
- payment / banking service providers;
If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
We ensure that access to your data by third parties under private law is made in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.
In which countries we transfer your personal data
We currently store and process your personal data in Romania.
How we protect the security of your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards.
The transmission of your personal data is done using state-of-the-art encryption algorithms and stored on secure servers, while ensuring data redundancy.
We use the services of the Netopia payment processor to make payments. Any payment information is encrypted using HTTPS technology with TSL 1.2 encryption.
We use the services of the Netopia payment processor to make payments. Any payment information is encrypted using HTTPS technology with TSL 1.2 encryption.
Despite the measures taken to protect your personal data, we warn you that the transmission of information via the Internet, in general, or through other public networks, is not completely secure, there is a risk that the data may be seen and used by third parties. unauthorized parties. We cannot be held responsible for such vulnerabilities in systems that are beyond our control.